Home / Case Studies / Merry Hill - Easter footfall
Retail and leisure destinations
How do you prove paid media drove footfall in a wet Easter?
Merry Hill's Easter 2026 campaign set out to drive footfall and brand awareness for the centre's Easter event. Five paid channels reached four defined audience segments across a wide West Midlands catchment, and footfall across the Easter window rose despite the wettest weather and highest petrol prices of the three comparator years it was measured against.
The brief
Merry Hill is a shopping centre in the West Midlands. Its brief for Easter 2026 was to drive footfall and brand awareness for the centre's Easter event, reaching four distinct audience segments across a wide catchment. The segments were Steady Affluents 55+, Steady Affluents Families, Hectic Families and Funtime Friends. The season itself was working against the centre, with wetter weather and higher petrol prices than any of the three years the campaign would later be measured against.
What we planned
We matched each audience to the channel that fitted it. ITVX carried premium video on demand for the older, more affluent audience. TikTok reached the youngest segment, Funtime Friends. Meta and programmatic display extended reach across the wider catchment, and Google Ads captured intent from people searching. Targeting focused on 40 defined catchment areas across the West Midlands, which went on to generate 50.5% of all site traffic during the campaign, giving clear evidence that the plan reached the places it was designed to reach.
Above all, we designed the campaign to measure the Easter period like-for-like against the previous three years, using trading-hours weather as a control variable to separate the impact of paid media on footfall from seasonal effects.
How it ran
Five channels ran from 11 March to 30 April 2026. TikTok, which was chosen as the incremental-reach channel for the youngest audience, delivered well ahead of plan.
What the reporting showed
Footfall across the Easter window rose against all three comparators, "against the wettest weather and the highest petrol prices of any of the three comparator years". Nine of the 17 days in the window had rain in trading hours, yet the footfall lift held. Growth also built rather than faded, with the campaign's peak week landing in the back half of the flight rather than the front. Underpinning all of this was a weather-controlled footfall analysis that we built from the centre's own footfall counters and Open-Meteo weather data, giving Merry Hill a clearer read on what paid media achieved than a simple year-on-year footfall count could offer.
Campaign results
| Measure | Result |
|---|---|
| Easter-window footfall v 2025 like-for-like | Up 5.2% |
| v 2019 pre-administration baseline | Up 7.4% |
| Launch week to peak week | Up 40.8% |
Source: Route post-campaign analysis, Easter 2026; footfall from Merry Hill's in-bound counters, like-for-like Easter windows 2025 and 2019; weather from Open-Meteo, Dudley, trading hours.
Related work
Dance City - Google Ad Grant and paid search
24x
Return on ad spend, January to June 2025
A paid search account run alongside a Google Ad Grant to lift relevance and bookings.
Read the case study
Darlington Building Society - online savings growth
1,000+ to 1
Return on ad spend from paid activity
Branch-radius digital acquisition that helped a regional mutual outgrow national banks online.
Read the case study
Welsh Oak Frame - self-build growth
+64%
Customer leads, year on year
Specialist print, digital display and paid search reaching people planning a self-build home.
Read the case studyWant results like these for your organisation?
Call +44 (0) 191 933 7588, email info.route@route.agency, or send us your brief.